At Kandy Queen Dulcería, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our store or website, purchase products, or engage with our services. By using our website and services, you consent to the practices described in this policy.
 

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Information: Your name, email address, phone number, shipping address, and payment details when you place an order.

• Browsing Information: Data about your visits to our website, including your IP address, browser type, device information, and browsing patterns (e.g., pages visited, time spent on site).

• Order History: Details about past purchases, product preferences, and interactions with customer service.
   

2. How We Use Your Information

The information we collect is used to:

• Process Orders: Fulfill your purchases and provide updates on shipping and delivery.

• Improve User Experience: Customize your experience on our website, offering personalized product recommendations and content.

• Customer Support: Respond to inquiries, handle complaints, and provide assistance as needed.

• Marketing & Promotions: Send you newsletters, promotions, or offers that may be of interest (you can opt out of this communication at any time).

• Site Analytics: Understand website performance and improve user experience through analytics tools.
   

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These include:

• Encryption: We use secure socket layer (SSL) encryption for all online transactions.

• Access Control: Access to personal information is restricted to authorized personnel only.

• Data Storage: We securely store your data on protected servers.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your information.
 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: We may share your information with trusted third parties that assist us in operating our website, conducting our business, or servicing you, such as payment processors or shipping carriers.

• Legal Requirements: If required by law or in response to a legal request, we may share your information with law enforcement agencies or other governmental bodies.
   

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, recognize returning visitors, and analyze site traffic. You can control the use of cookies through your browser settings, but this may limit certain features on our site.
 

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
 

7. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.

• Correct Information: Update or correct any inaccuracies in your personal data.

• Delete Information: Request that we delete your personal data, subject to legal obligations or legitimate business purposes.

To exercise any of these rights, please contact us using the information provided below.
 

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
 

Kandy Queen Dulcería
5338 Rufe Snow Dr
North Richland Hills, Texas, 76180 United States

Email: kandyqueendulceria@gmail.com
Phone: (682) 999-4964
 

By using our website and services, you agree to the terms of this Privacy Policy. Thank you for choosing Kandy Queen Dulcería!